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New platinum status in customer review awards

The White Company, Notonthehighstreet and Zurich Insurance are among the brands to attain the new Platinum status in the annual Trusted Service awards created by Feefo, the reviews and customer insights technology company. The Platinum tier is for companies that achieve a Feefo Gold award three years in succession. Other brands scooping the new award this year include: Donald Russell; Iceland; Mint Velvet, and Walt Disney Travel Co.

Kate Parkinson, head of digital customer experience at The White Company, said:“We’re thrilled to receive this Feefo Platinum Service Award recognising our commitment to customer service. Delivering the highest standards of customer service is core to our business and to developing life-long relationships with our customers. This award will give further reassurance to our customers that they can rely on first class customer service whenever they choose to shop with us.”

Julia Bindley, partner and operations director, at notonthehighstreet said of its new Platinum status, “This award recognises the importance that we at notonthehighstreet, and the 5,000 small businesses who sell through us, place on providing a truly thoughtful customer experience. We're delighted to have had our commitment to our customers recognised.”

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