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Genesys PureCloud expands voice options around the globe

Genesys® has launched PureCloud Voice in the UK giving businesses the option to deploy a 100 per cent cloud-based voice solution with just an internet connection. The affordability of the solution’s usage-based billing and the ease of working with just one vendor makes PureCloud Voice ideal for businesses that demand maximum simplicity.

PureCloud Voice is also expected to launch in the Netherlands, France and Ireland by the end of the first quarter. In addition, the company intends to roll out extended availability to more than 15 other new markets in 2018, including countries throughout the Europe and Asia Pacific regions. First made available in the United States and Canada in 2016, PureCloud Voice supported nearly 200 million minutes of voice calls for North American businesses last year alone and is on pace to far exceed that number this year.

“Whether through PureCloud Voice or partnering with a carrier, now PureCloud gives customers even more options and control to help businesses deploy the telephony strategy of their choice,” said Olivier Jouve, EVP of PureCloud. “Combined with a proven ROI nearing 600 per cent in three years and payback in less than three months, it’s easy to make the business case for PureCloud.”

Further, Genesys is expanding customers’ possibilities for telephony deployments with the new PureCloud BYOC cloud offering. This augments the existing carrier option by adding a complete cloud approach. BYOC allows businesses to maintain strategic carrier relationships or the flexibility to switch vendors when needed. It can also help businesses avoid expensive international dialling rates and simplify global deployments by eliminating physical management and equipment maintenance requirements. BYOC makes it possible for customers to integrate with any compatible carrier using PureCloud Media Tier resources, which handle all aspects of media processing, including managing phones and calls.

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