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Manhattan Associates elevates in-store customer service

Manhattan Associates has extended the capabilities of its Customer Engagement offering with new in-store functionality. Part of the Manhattan Active™ Omni solution suite, these enhancements give store associates the tools and information they need to be able to offer advanced customer engagement functions like case management, interactive lookbooks, personalised marketing and communication, purchase history and lifetime value. 

“Our new Customer Engagement offering gives store associates the ultimate tool for creating exceptional shopping and service experiences,” said Kevin Swanwick, Senior Director of Retail Solutions at Manhattan Associates. “Its new features equip store associates with complete customer interaction and transaction histories across channels, enabling them to provide more personalised and informed shopping experiences that lead to repeat customers and increased sales opportunities.”

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