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Distribution Centre Manager - with strong eCommerce fulfilment background

Our client is a very successful, fast growing and dynamic business which sells its products direct to consumers as well as via retail stockists. It is strengthening its overall operations team with first rate candidates who thrive in a fast moving environment. This specific role calls for a minimum of three years distribution centre management experience - ideally someone who has proved their value via top on-the-job performance and earned promotions as a result. We are seeking applications from highly motivated and ambitious candidates to lead with maturity and take responsibility for fulfilling the customer delivery proposition. The role encompasses resource planning, team leadership, healthy & safety management, and working closely with the senior management team. Strong commercial acumen and exceptional communication skills are essential. If you have been seeking a role with a business which is committed to continuous improvement and which seeks, wherever possible, to promote from within, then this opportunity will have strong appeal. Location: Essex.

To be considered please email Jane in the strictest of confidence.

Mail Order Operations Manager

Our client is seeking a fully experienced manager who can lead, motivate and drive strong team working to ensure that KPI targets are met whilst possessing an analytical and questioning approach. Working closely with the production, warehousing and direct sales customer service and marketing departments, the role offers great scope to be fully immersed in ensuring the successful delivery of customer orders from two sites. There will be some travel required between sites. Competence/familiarity with NetSuite and Warelinx will be helpful. Experience in highly seasonal business operation is essential as is resource planning and introducing more efficient processes wherever practicable. Our client has expressed a preference for a fully hands' on, "sleeves rolled up" approach as well as strong communication skills and the confidence to manage calmly and respectfully. Most of the company's employees have been with the business for many years and it is known for its friendly atmosphere and for supporting its staff. The salary is competitive for its location - Cambs - and the package includes private healthcare, contributory pension, and performance bonus. An affinity or interest in gardening will be helpful as will previous experience in the horticultural sector.

To be considered for this role pls contact Jane in confidence.

Digital Marketer/PPC Specialist (Kent)

Our client is a highly successful entrepreneurial business with great products which are selling in over 34 countries. It has a brilliant opening for an ambitious digital marketer who can take sole charge of strategy and implementation across paid social, PPC, email marketing, landing pages etc PLUS testing and analytics. Working with an in-house designer and reporting to the MD, this is a role for a passionate individual who has bags of energy and skills to bring to the table. At least 3 years good agency or client side experience essential along with perfectionist tendencies, the ability to work to tight deadlines and to inspire others.

Applications to Jane

Category Manager/Buyer

Our client is seeking a talented category manager/buyer who can take responsibility for the successful development of certain of its ranges, manage existing supplier relationships, and work well as part of a small, tight knit, driven team. At least five years comparable experience needed in an accountable role. Must have catalogue/online retail background and great vision. This is a really great opportunity in a business which enjoys strong customer loyalty and is truly niche. Full time hours and some travel will be required.

Applications to Jane

Marketing Assistant

Our client's marketing team is also seeking an assistant with 6-12 month's experience in a direct business to support its incredibly busy marketing team. This is a superb opportunity for a very bright career-minded individual with a "can do" attitude. Lots of opportunities to develop new skills and take responsibility for certain projects. Full time hours though may consider someone who is currently studying marketing and who can work for a minimum of four full time days a week.

This award winning catalogue & online business operates from friendly offices in a lovely market town location in the south west. Competitive salaries offered as well as excellent opportunities for career progression. Immediate interviews available.

Applications to Jane

Bilingual Translator and Copywriter - English - German

Our client located in West London, is a growing mail order and online retailer, which seeks to recruit a native English speaking copywriter and translator to support the creation of copy for catalogues and the online store. The majority of writing tasks will be based around product copy, but other tasks such as blog, SEO, call centre scripts and transcription may be introduced.

Candidates must be native to the UK and based in London, with a Bachelor's degree in German or German mother tongue with a Bachelor's Degree in English OR a Degree in Translation Studies .. Proactive, creative, self-motivated and with previous experience of copywriting and/or translating as well as working in an eCommerce/fashion/ retail environment.

For more information about this role including a full JD please contact Jane

Offline Marketing Executive

Located in West London, our client is a growing mail order and online retailer, looking to recruit an Offline Marketing Manager, whose role revolve around delivering the offline marketing strategy for the brand and delivery of set targets across all offline channels. Maximising the sales opportunity from within the client's customer databases, but also to explore and refine an acquisition strategy utilising traditional offline marketing channels including OTP, inserts, cold list mailings, partnerships, PR, etc. This role reports in to the Head of Publications.

Candidates will need to have a minimum of 3 year's experience in a similar area/industry, be highly numerate & commercially astute, have experience in project/budget management / contract negotiation / media planning & offline marketing. Have a proven track record in building brand awareness & identifying new responsive audiences.

For more information about this role including a full JD please contact Jane

Customer Experience Management Executive/Business Analyst

Located in West London, our client is a growing mail order and online retailer, looking to recruit a proactive, analytical executive to support its CEM manager, manage the outsource call centre and liaise with the head office CEM team in Germany.

Candidates should ideally speak German and have proven fashion and or retail experience, be comfortable working in a high pressured & fast paced environment. Ideally have previous experience in customer service for high street fashion brands, and be able to ensure that customers receive a friendly, professional and consistently high-quality service.

For more information about this role including a full JD please email Jane

Customer Operations Manager

This is a fantastic opportunity in a great part of the world (South Devon) - for an experienced and ambtious person who can effectively manage and motivate up to 20 CSRs in a growing entrepreneur-led direct commerce business which deploys catalogues, website and digital marketing to drive sales. Experience of staff planning, KPI and SLA management, together with CRM, up and cross-selling, a solid understanding of legal compliance and the ability to work consistently well under pressure will be well rewarded. Ideal candidates will have worked either supplier side in a third party fulfilment organisation's contact centre management team who seeks a move to a client side business or someone who has gained strong experience client side and is ready for a move up on the career ladder. The package on offer is competitive and geared to attract the best. To find out more or to arrange a confidential chat pls email Jane quoting ref TAS77667.

Senior Online Merchandiser

Our client operates a very successful, long established multichannel retail business which trades mostly via mail order, operates a select number of stores, and is focused on further developing its online channels. This has created some significant opportunities for commercially astute individuals, including a true trader for this particular newly created role. With experience in hard goods and fully able to take responsibility for the successful delivery of the business' trading plans for its websites - the successful candidate will be able to work across all areas from improving site performance, driving conversation, increasing AOV and maximising margins. Working with the support of buyers, merchandisers as well as specialists in the creative, multichannel marketing, content teams together with external suppliers, this opportunity reports to the business' group multichannel marketing director. Location: M4 corridor/Wilts. To find out more or to arrange a confidential chat pls email Jane quoting ref TAS77664.

CRM & Customer Insights Manager

Another new role will see the successful applicant working closely with the head of database marketing to optimise online programs to increase LTV, conversion, buying frequency and AOV. Solid experience of developing loyalty plans, social gamification, shoppable Instagram and more. From development through to delivery this role is both demanding and rewarding as it offers myriad opportunities for the right person to make a measurable contribution across all customer touchpoints and to support the company's marketing executives as they implement new programmes and strategies. Candidates will be polished, commercially astute and well used to working in a measurable environment with strong analytical skills and outstanding vision. Location: M4 corridor/Wilts. To find out more or to arrange a confidential chat pls email Jane quoting ref TAS77665.

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