Customer Touch Point
We design and implement customer journeys across phone, chat, web and social media contact channels which improve experience and reduce cost of contact.
Esure, MBNA Credit Cards, Marks and Spencer, Spire Healthcare
Rosemary Stockdale Associates
Rosemary Stockdale is one of the most experienced speciality multi-channel retail consultants in the UK. Core services offered include: - performance evaluation (existing businesses) - market / opportunity analysis (new businesses) - strategic and financial planning - strategy implementation - customer behaviour analysis - campaign performance analysis - catalogue performance development.
Rosemary Stockdale Associates Ltd
Designers Guild, OKA, Plumo