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MULTICHANNEL/OMNICHANNEL Experts

Customer Touch Point

Customer Touch Point

DCA Member

United Kingdom

We design and implement customer journeys across phone, chat, web and social media contact channels which improve experience and reduce cost of contact.

Customers

Esure, MBNA Credit Cards, Marks and Spencer, Spire Healthcare

Rosemary Stockdale Associates

DCA Member

United Kingdom

Rosemary Stockdale is one of the most experienced speciality multi-channel retail consultants in the UK. Core services offered include: - performance evaluation (existing businesses) - market / opportunity analysis (new businesses) - strategic and financial planning - strategy implementation - customer behaviour analysis - campaign performance analysis - catalogue performance development.

Parent Company

Rosemary Stockdale Associates Ltd

Customers

Designers Guild, OKA, Plumo