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The ABC of Successful Fulfilment

Created exclusively for the DCA BGA

These days all focus is on delivering the perfect customer experience – getting everything right, first time, every time. How do you ensure that your business is able to meet the challenges of exceeding customer expectations whilst also running a tight ship? In this intensive workshop, fulfilment expert Mike Thom will share myriad tips and advice on all aspects of the processes, systems and team leadership needed to elevate the operations functions of your business. Will include all important KPIs, weighing up outsourcing options, troubleshooting and identifying cost savings so that delivering the best customer experience is achievable and affordable. Full Agenda coming soon...


The Queen's Club, Palliser Rd, London W14 9EQ - click here for a map 

Parking is FOC and available on request.

Rates (to include lunch & refreshments): 

DCA Members: £295 | Non Members: £395

VAT is payable at the prevailing rate. All bookings are considered to be final. Substitutions may be made at any time.

For more information or to book please call 0208 092 5227 or email us

The DCA's booking terms and conditions can be found here

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