Jan 17 2020 What to do when customers wants to return items? Know their rights. by Amanda Hamilton, CEO of NALP CUSTOMER SERVICE FULFILMENT & DELIVERY Returns & reverse logistics Consumer & Trading Legislation
Nov 14 2019 On your marks, get set, go – the peak trading race has started! by Matthew Robertson, Co CEO, NetDespatch BRICKS & MORTAR Delivery Returns & reverse logistics Black Friday, Cyber Monday, Christmas Trading WEB & MOBILE
Jun 10 2019 Consumers welcome controversial new ASOS returns policy by Whistl DIRECT COMMERCE ASSOCIATION (DCA) Returns & reverse logistics MARKET INSIGHT WEB & MOBILE
May 20 2019 Free delivery does not increase parcel return volume according to Whistl research by Whistl DIRECT COMMERCE ASSOCIATION (DCA) FULFILMENT & DELIVERY Returns & reverse logistics MARKET INSIGHT WEB & MOBILE
May 15 2019 Retailers rethink returns policies as increase in ‘serial returners’ impacts bottom line by Barclaycard Returns & reverse logistics MARKET INSIGHT MULTICHANNEL/OMNICHANNEL
May 09 2019 Challenge of changing consumer demands on European retailers by DynamicAction Delivery Returns & reverse logistics MARKET INSIGHT WEB & MOBILE
May 08 2019 The Great Retail Failure: over 1/3rd feel unvalued after they part with their cash by Direct Commerce Returns & reverse logistics MARKET INSIGHT MULTICHANNEL/OMNICHANNEL PAYMENTS
Jan 15 2019 Fraudulent returns cost fashion industry millions - but retailers urged to resist shopper bans by ReBOUND Returns & reverse logistics MARKET INSIGHT WEB & MOBILE
Dec 18 2018 Return to Santa: tackling the growing challenge of parcel returns by Matthew Robertson, Co-CEO, NetDespatch FULFILMENT & DELIVERY Returns & reverse logistics Black Friday, Cyber Monday, Christmas Trading
Dec 11 2018 Retailers risk ruining Christmas for customers with unreliable product information by Direct Commerce Magazine Returns & reverse logistics MARKET INSIGHT Black Friday, Cyber Monday, Christmas Trading WEB & MOBILE
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