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Latest Issue: Sept/Oct 17

Post Office customers benefit from one million extra opening hours this festive season

Post Office customers will benefit from one million extra opening hours this Christmas as it gears up for a busy festive season. Whether collecting online shopping, posting letters and cards to loved ones or withdrawing cash, the Post Office is working hard to make it easier for customers this Christmas.

This year Post Office is expecting to handle a record number of online purchases and returns at its 11,600 branches as retailers predict booming sales of £24.3bn, up 10 per cent year on year. Through its modernisation programme Post Office branches are now open for an extra 220,000 extra hours per week, up 50 per cent on last year. The Post Office has 4,000 branches open on Sundays and is ready to meet the demand.

Research has found Post Office to be the most trusted place to collect online shopping for over 75 per cent of people, with two thirds (66 per cent) of shoppers saying it is their preferred route to return unwanted items.

To help with the festive rush, hundreds of “Christmas makers” will be working in branches over the coming weeks to assist customers with their preparations. In addition to the extra people on hand, the Post Office has introduced another 14 mobile Post Offices to its fleet this year, improving services to 80 rural communities across the UK. The latest community to benefit is Newborough in Wales which received its first very special delivery of a mobile Post Office service this week.

Kevin Gilliland, Group Network and Sales Director at Post Office said: “People in Post Offices around the UK are working hard to make this Christmas special for our customers. Many of our 7,000 modernised branches are open from early in the morning and late into the evening seven days a week, making it more convenient to visit. One million extra opening hours is just the start of our Christmas effort, over 55,000 people in our 11,600 branches are on hand to help the millions of customers who will visit in the run up to Christmas.

“We are also improving the service for our rural customers across the UK with a fleet of mobile Post Offices. Newborough is the latest community to benefit from this special service, with a fully-equipped van launching this week.”