UKcustomers will now be able to nominate a
neighbour close to their address, to receive their parcels through a new
initiative. The service , developed by
Royal Mail’s front line employees, trade union representatives and managers in
a number of its delivery offices, and trialled at Tonbridge in Kent, will
help to increase customer satisfaction and improve first time delivery.The new initiative follows Royal Mail’s
successful ‘delivery to neighbour’ scheme.
When customers arrive
to pick up a parcel at a delivery office, they will be asked to nominate their
preferred neighbour to receive parcels on their behalf. A simple form is completed
at delivery offices so that identity and address information can be verified.Under the Nominate a Neighbour initiative, the
postman or woman will try the designated address first before trying other
addresses nearby. This provides customers with further reassurance about the
location of their parcel and helps postmen and women on their delivery rounds.
Sue Whalley, Royal
Mail Chief Operations Officer, said: “This new initiative is great news
for our customers as it offers further choice and convenience if there is
no-one at home.For our postmen and women it
means that they are even more likely to deliver parcels and letters first time
rather than having to take items back to the office. First time delivery
of parcels and signed for items is high in Royal Mail and in the trial delivery
offices this improved further.”
The initiative will
roll out in all delivery offices from March 30. Posters advertising the new
service will also be on display in offices. Special delivery items and international items requiring
a signature are excluded from the delivery to neighbour scheme.
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