Sprinklr Inc, a social technology platform provider has announced its acquisition of Get Satisfaction, a San Francisco based online customer community platform, to extend its overall product offering. The acquisition comes one week after the company announced that it had raised US $46 million in new funding and launched the Experience Cloud, an integrated offering that allows brands to create manage, and deliver experiences across social channels and brand websites.
“You can’t market or sell to unhappy customers in a world of connected consumers. It is only a question of time before all brands recognize that the marketing of the future begins with great customer care.,” said Ragy Tomas, CEO and founder of Sprinklr. “It makes no sense for the marketing team to spend hundreds of millions of dollars driving acquisition while the head of customer service is compensated on reducing the time with your best customers.”
Get Satisfaction powers more than 1,000 communities worldwide, helping companies to provide modern, responsive, and cost effective customer support, whilst seeking customer feedback and ideas.
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