Expolink Europe, the Outsourced Contact Centre Specialists, are delighted to announce a prestigious contract win with T.M.Lewin, the quality British business wear retailer.
Expolink will initially be handling out of hours and overflow for T.M.Lewin’s busy telephone order line and later progressing to managing email and webchat customer support in the run-up to Christmas. John Mihill, Head of Customer Experience, had this to say; “At T.M.Lewin we take enormous pride in providing outstanding customer service and understand the need for us to be truly multi-channel in the modern retail environment. We chose Expolink for their ability to deliver a highly flexible service that allows us to serve our customers efficiently and professionally. Expolink clearly understands and appreciates the need for successful brands to have collaborative and consultative outsourced partners and, with this in mind, we look forward to a highly successful and prosperous business relationship.”
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