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Latest Issue: Mar/Apr 17


Lifetime Achievement Award Winners

Simon Brown, Joe Browns - 2016
Andrew Nisbet, Nisbets - 2015
Christopher Nieper, David Nieper – 2014
Nicholas Wheeler, Charles Tyrwhitt & Chrissie Rucker, The White Company – 2013
Angus Thirlwell, Hotel Chocolat - 2012
Fran Cotton, Cotton Traders – 2011
Johnnie Boden, Boden – 2010
Nigel Swabey, Scotts & Co - 2009
Tony Laithwaite, Direct Wines – 2008
Sir David Jones, Next Plc - 2007
Jim Martin - N Brown Group
The late Michelle Kershaw, Lakeland Limited - 2003


2016

Best Multichannel Business category:

B2B – annual sales up to £5 million: Workplace Depot, The

Consumer – annual sales up to £5 million: Muck Munchers/Bio-Gard

B2B – annual sales of £5 million - £15 million: Garden Trading

Consumer - annual sales of £5 million - £15 million: Weird Fish

B2B – annual sales of £15 million - £30 million: Euroffice

Consumer – annual sales of £15 million - £30 million: ProCook

Consumer – annual sales of £30 million - £50 million: Ellis Brigham

Consumer – annual sales of over £50 million: House of Bath

Consumer Categories:

Children’s Sector: Great Little Trading Company

Womenswear & Accessories: Madeleine Fashions

Menswear & Accessories: Fife Country

Home including Food & Wine: OKA Direct

Gardening & Outdoors: Sarah Raven

Gifts, Gadgets, Hobbies & Home Entertainment: Virgin Experience Days

Luxury Brands: Wall London

Charity Trading Operation: Royal British Legion, The

Business-to-Business categories:

Office & Business Supplies: Direct365

Industrial & Warehouse Supplies: Watco

Health, Medical, Scientific Supplies & Equipment: Medical Supermarket

Best Catalogue Creative & Production: Fur Feather & Fin

Best Overall Website: Home Leisure DirectBest Mobile Commerce Execution: LakelandBest Exploitation of Technology - businesses with sales over £25 million - B2B: Wolseley UKBest Exploitation of Technology - businesses with sales over £25 million - Consumer: Office Power

Outstanding Customer Service - B2B: YPO

Outstanding Customer Service - Consumer: Bureau DirectDirect Commerce Readers' Award: Boden and Graze

Lifetime Achievement Award:Simon Brown, Joe Browns

Highly Commended:The following companies were shortlisted and although not announced winners, were recognised for their contribution to the industry:Joe Browns, Serious Readers, Seton UK


2015

Best Multichannel Business category:

B2B – annual sales up to £5 million: Fire Label

Consumer – annual sales up to £5 million: Sarah Raven

B2B – annual sales of £5 million - £15 million: ESE Direct

Consumer - annual sales of £5 million - £15 million: Frugi

Consumer – annual sales of £15 million - £30 million: Scotts & Co

B2B – annual sales of £15 million - £30 million: Ironmongery Direct

Consumer - annual sales of over £50 million: Beaconsfield/Hotter Shoes

Consumer Categories:

Children’s Sector: Great Little Trading Company

Womenswear & Accessories: Artigiano

Menswear & Accessories: The Coolmore Collection

Home including Food & Wine: Bloom

Gardening & Outdoors: Armstrong Direct

Gifts, Gadgets, Hobbies & Home Entertainment: Home Leisure Direct

Luxury Brands: Madeleine Fashion

Charity Trading Operation: MacMillan Cancer Support

Business-to-Business categories:

Industrial & Warehouse Supplies: Slingsby

Hotel, Catering Facilities Management Equipment & Supplies: Simon Jersey

Education, Teaching & Training Products: SpaceKraft

Best Catalogue Creative & Production: OKA Direct
Best Website: Sarah Raven
Best Mobile Commerce Execution: House of Fraser
Best Exploitation of Technology - businesses with sales up to £25 million: SportPursuit
Best Exploitation of Technology - businesses with sales over £25 million: Intershop/MisterSpex
Outstanding Customer Service - Consumer: Railbookers
Outstanding Customer Service - B2B: Seton
Direct Commerce Readers' Award: Bureau Direct

Lifetime Achievement Award:
Andrew Nisbet, Nisbets

Highly Commended:
The following companies were shortlisted and although not announced winners, were recognised for the contribution to the industry:
Bonmarche, Dafiti and Metail, House of Holland and Metail, Lovehoney, Original Gift Company, Ottolenghi, Primrose, Seasalt, Wall London, Weird Fish, Worldstores


2014

Best Multichannel Business category:

Consumer – annual sales up to £5 million: Myakka

B2B – annual sales of £5 million - £15 million: International Dance Supplies

Consumer – annual sales of £5 million - £15 million: Railbookers

B2B – annual sales of £15 million - £30 million: Ironmongery Direct

Consumer – annual sales of £15 million - £30 million: OKA Direct

Consumer – annual sales of £30 million - £50 million: House of Bath

B2B - annual sales of over £50 million: Synseal

Consumer - annual sales of over £50 million: Charles Tyrwhitt

Consumer Categories:

Children’s Sector: Great Little Trading Company

Womenswear & Accessories: Fire Label Merchandising

Menswear & Accessories: Peter Christian

Home including Food & Wine: Bureau Direct

Gardening & Outdoors: Sarah Raven

Luxury Brands: Wall London

Charity Trading Operation: Royal British Legion

Business-to-Business categories:

Industrial & Warehouse Supplies: ESE Direct

Education & Teaching: Morleys of Bicester

Maintenance, Facilities Management: 

Best Catalogue Creative & Production: F.Hinds
Best Website: Home Leisure Direct
Best Mobile Commerce Site: OKA Direct
Best Exploitation of Technology:  Hudson Shoes
Outstanding Customer Service: Ironmongery Direct
Direct Commerce Readers' Choice - B2B: Nisbets
Direct Commerce Readers' Choice - Consumer: Frugi

Lifetime Achievement Award:
Christopher Nieper of David Nieper


2013

Best Multichannel Business category:

B2B – annual sales up to £5 million: ESE Direct

Consumer – annual sales up to £5 million: Bloom

B2B – annual sales of £5 million - £30 million: International Dance Supplies

Consumer – annual sales of £5 million - £30 million: Scotts of Stow

Consumer – annual sales over £30 million: Charles Tyrwhitt

Consumer Categories

Children’s Sector: Great Little Trading Co

Womenswear & Accessories: BoPeeps

Menswear & Accessories: Loake Shoemakers

Home including Food & Wine: Victoria Plumb

Gardening & Outdoors: Hingstons

Gifts & Gadgets: The Handpicked Collection

Luxury Brands: Wall London

Charity Trading Operation: RNLI (Sales)

Business-to-Business categories:

Industrial & Warehouse Supplies: ESE Direct

Hotel, Restaurant, Catering: Lyco

Education & Teaching: TTS

Maintenance, Facilities Management: Lyco

Best Catalogue Creative & Production: Seasalt
Best Website: Direct Golf
Best Mobile Commerce Site: Diamond Manufacturers
Best Use of Social Media: Littlewoods
Exploitation of Technology - businesses with sales up to £25 million: This Works
Exploitation of Technology - businesses with sales over £25 million: Argos
Outstanding Customer Service: Bureau Direct
Direct Commerce Readers' Choice - commended for customer service and continuous innovation: Home Leisure Direct

Lifetime Achievement Award: Nick Wheeler, Charles Tyrwhitt and Chrissie Rucker, The White Company


2012

Awards presented on 27th March 2012, for work done in calendar year 2011.

Annual Sales up to £5 million B2C MattressesWorld
Annual Sales up to £5 million B2B Eastern Storage Equipment
Annual Sales £5 million - £10 million B2B International dance Supplies
Annual Sales £5 million - £10 million B2C Railbookers
Annual Sales £10 million - £25 million B2B Ironmongery Direct
Annual Sales £10 million - £25 million B2C Artigiano
Children's Sector Great Little Trading Company
Fashion Apparel for Women Artigiano
Fashion Apparel for Men Oliver Sweeney
Gardening & Homewares Thompson & Morgan
Gifts Handpicked Collection
Education & Teaching TTS Group
Industrial Equipment & Supplies Eastern Storage Equipment
Niche Trade & Professional Supplies Lyco Direct
Catering, Hotel & Facilities Supplies Lyco Direct
Warehouse & Materials Handling Supplies Rapid Racking
Best New Market Entrant and/or New Brand Launch - Enterprise Level Argos TV
Best New Market Entrant and/or New Brand Launch - SME Bodie and Fou
Best Catalogue Refresh - Business to Business Morley's of Bicester
Best Catalogue Refresh - Business to Consumer RUCraft
Best Mobile Commerce Performance very.co.uk
Best Website Redesign Macmillan Cancer Support
Best Online Business - Business to Business Farnell Element 14
Best Online Business - Business to Consumer Mobile Fun
Best International Performance (Direct Commerce Readers’ Choice Award) Charles Tyrwhitt
Outstanding CRM & Customer Service Dolls House Emporium
Lifetime Achievement Angus Thirwell & Peter Harris


2011

Category Winner
Annual Sales up to £1.5 million B2C Handpicked Collection
Annual Sales up to £5 million B2B Eastern Storage Equipment
Annual Sales £1.5 - £5 million B2C Bloom (Scotts & Co)
Annual Sales £5 million - £10 million B2B International dance Supplies
Annual Sales £5 million - £10 million B2C Naked Wines
Annual Sales £10 million + B2B Ironmongery Direct
Annual Sales £10 million - £25 million B2C Notonthehighstreet.com
Annual Sales £25 million - £75 million B2C Thompson & Morgan
Annual Sales £75 million+ B2C Laithwaites Wine
Best New Market Entrant and/or New Brand Launch Worldstores
Best Catalogue Makeover - The Malcolm Greenleaf Award Original Gift Company (Scotts)
Best Website Makeover Bombay Duck
Best Online Business Worldstores
Best International Performance Findel Education
Green Business Soar Mill Seeds
Outstanding Customer Service Dolls House Emporium
Lifetime Achievement Fran Cotton


2010

Awards presented in 2010, for work done in calendar year 2009.

Educational, Training Materials & SuppliesA to Z Supplies
Industrial, Health, Safety & SecurityStocksigns
Medical, Dental,Laboratory & ScientificWilliams Medical Supplies
Outstanding Customer ServiceIronmongery Direct
Niche Trade SuppliesIronmongery Direct
Outstanding Website Innovation & PerformanceARCO
Warehouse, Materials Handling & PackagingRapid Racking
Best Rebranding/Creative MakeoverCath Kidston
Charity/Good Cause RelatedSightsavers
Children's MarketAspace
Food and/or DrinkPersonalised Presents Direct
Gardening ProductsMarshalls Garden Catalogues
Giftwares & Gadgetsnotonthehighstreet.com
Health & Special NeedsAble2 wear
HomewaresHouse of Bath
Men's Apparel & AccessoriesPeter Christian
Most Effective Customer EngagementAxminster Tool Centre
Outstanding Customer ServiceAxminster Tool Centre
Outstanding Website Innovation & PerformanceBrightMinds
Womens' Apparel & AccessoriesNicola Jane
Lifetime Achievement AwardJohnnie Boden, Boden


2009

Awards presented in 2009, for work done in calendar year 2008.

Electronics & Electrical EquipmentLyco Direct
Niche Trade SuppliesInternational Dance Supplies
Tools, Fixings & Equipment for TradespeopleInternational Decorative Surfaces
Warehouse, Materials Handling & PackagingRapid Racking
Medical, Dental, Laboratory & ScientificWilliams Medical Supplies
Educational, Training Materials & SuppliesJoint Winners:
Hope Education, Yorkshire Purchasing Organisation & Morleys Early Years
Premiums, Incentives & Personalised ProductsHotel Chocolat
Children's MarketGreat Little Trading Company
Men's Apparel & AccessoriesTM Lewin
Women's Apparel & AccessoriesJoules
Outdoor Pursuits, Sports & HobbiesMuddy Puddles
Gardening ProductsMarshalls Garden Catalogues
Giftwares & GadgetsNotonthehighstreet.com
Food and/or DrinkDirect Wines
Health & Special NeedsViva
HomewaresScotts of Stow
Lifetime Achievement AwardNigel Swabey, Scotts & Co


2008

Awards presented in 2008, for work done in calendar year 2007.

Computing, Communications & Connectivity - B2BMISCO
Electronics & Electrical Equipment - B2BLyco Direct
Catering, Hospitality & Facilities Management - B2BLyco Direct
Industrial, Health, Safety & Security - B2BSeton
Office Furniture, Equipment & Supplies - B2BCorporate Express
Tools, Fixings, Equipment for Tradespeople - B2BERIKS UK
Warehouse, Materials Handling & Packaging - B2BRapid Racking
Medical, Dental, Laboratory, Scientific - B2BWilliams Medical Supplies
Educational, Training Materials & Supplies - B2BMorleys
Premiums, Incentives & Personalised Products - B2BHotel Chocolat
Charity/Good Cause RelatedRNLI
Children's MarketGreat Little Trading Company
Grey MarketPeter Christian
Men's Apparel & AccessoriesPeter Christian
Women's Apparel & AccessoriesJoules
Outdoor Pursuits, SportsM and M Direct
Gardening ProductsMarshalls Garden Catalogues
Giftwares & GadgetsThe Original Gift Company
Food and/or DrinkLaithwaites (Direct Wines)
HomewaresScotts of Stow
Best Overall Business for 2007Lyco Direct


2007

Awards presented in 2007, for work done in calendar year 2006.

Computing, Communications & Connectivity - B2BCancom
Catering, Hospitality & Facilities ManagementLyco Direct
Electronics & Electrical EquipmentLyco Direct
Industrial, Health, Safety & SecuirtySafetyShop
Office Furniture, Equipment & SuppliesCorporate Express
Tools, Fixings, Architectural, Equipment for TradespeopleWyko Direct
Warehouse, Materials Handling & PackagingSeton
Medical, Dental, Laboratory & ScientificWilliams Medical Supplies
Educational, Training Materials & SuppliesBrightMinds
Premiums, Incentives & Personalised ProductsHotel Chocolat
Charity/Good Cause RelatedCancer Research UK
Children's MarketGreat Little Trading Company
Grey MarketRowland's Classic Clothing
Men's Apparel & AccessoriesPeter Christian
Women's Apparel & AccessoriesJohn Lewis Direct
Outdoor Pursuits, SportsMuddy Puddles
Home Based HobbiesFibrecrafts
Gardening ProductsThompson & Morgan Ltd
Giftwares & GadgetsScent from the Islands
Food and/or DrinkLaithwaite (Direct Wines)
HomewaresScotts of Stow
Personal Care & FitnessMankind Direct
Health & Special NeedsHealthy Direct
Lifetime Achievement AwardTony Laithwaite, Laithwaite's


2005

Geneiva Chocolates

Bonsoir by Post

International Dance Supplies

BrightMinds

Morley’s of Bicester

JoJo Maman Bébé

Key Industrial

CJ Wildbird Food

Scotts of Stow

Kingfield Heath

Schottlander

Isabella Oliver

RS Components

Direct Golf UK

Seton

Scotts of Stow

RNLI

Childhood Interiors

Safety Shop

The Original Gift Company

Rapid Racking

Joules Clothing

Scotts of Stow

OKA

Europe By Net

Lyco Direct

The Dolls House Emporium

Key Industrial

The Vernon Geranium Nurser


2004

Geneiva Chocolates

Brightminds

Stocksigns

Dolls House Emporium

Lyco Direct

Artigiano

Seton

Hotel Chocolat

Black Box

Laura Ashley

Kingfield Heath

Direct Wines

Seton

Russ Andrews

Boys Stuff

Seton

Stow Grange

WWF

Francis Frith

The Original Gift Company

Rapid Racking

John Lewis

Boden

Lyco Direct

The Dolls House Emporium

Rowlands


2003

Best All Round Catalogue Business, Sales up to £500,000Mummy Can I Have
Best All Round Catalogue Business, Sales from £500,000 to £1.5m - ConsumerRuss Andrews
Best All Round Catalogue Business, Sales from £500,000 to £1.5m - B2BGeneiva Chocolates
Best All Round Catalogue Business, Turnover £1.5m to £5m - B2BStocksigns
Best All Round Catalogue Business, Turnover £1.5m to £5m - ConsumerUrchin
Best All Round Catalogue Business, Turnover £5m - £10m - ConsumerOriginal Gift Company
Best All Round Catalogue Business, Turnover £5m - £10m - B2BLyco Direct
Best All Round Catalogue Business, Turnover £10m - £15m - ConsumerLaura Ashley
Best All Round Catalogue Business, Turnover £10m - £15m - B2BRapid Racking
Best All Round Catalogue Business, Turnover £25m - £50m - ConsumerCharles Tyrwhitt
Best All Round Catalogue Business, Turnover £25m - £50m - B2BBlack Box
Best All Round Catalogue Business, Turnover £50m+ - B2BRS Components
Best All Round Catalogue Business, Turnover £50m+ - ConsumerDirect Wines
Best Transactional Webste, Sales up to £1.5m - ConsumerRuss Andrews
Best Transactional Webste, Sales up to £1.5m - B2BSeton
Best Transactional Webste, Sales of £1.5m+ - B2BRS Components
Best Transactional Webste, Sales of £1.5m+ - ConsumerDabs.com
Best Spin Off Catalogue - B2BLyco Direct
Best Spin Off Catalogue - ConsumerAvon Cosmetics
Best Charity/Good Cause Related CatalogueRNLI
Best Start-Up CatalogueCraghoppers
Best Multi-Channel Business - ConsumerThe White Company
Best Multi-Channel Business - B2BRS Components
Best Retail Development from the Home Shopping SectorThe White Company
Best International Performance from a British Catalogue BusinessCharles Tyrwhitt
Outstanding Customer Service - B2BLyco Direct
Outstanding Customer Service - ConsumerWealth of Nations
Best Catalogue Makeover - ConsumerBoys Stuff
Best Catalogue Makeover - B2BCharterhouse Richmond
Best of 2003 OverallRS Components

2002

Best All Round Catalogue Business, Sales up to £500,000 - ConsumerBright Minds
Best All Round Catalogue Business, Sales from £500,000 to £1.5m - ConsumerRuss Andrews Asssociates
Best All Round Catalogue Business, Sales from £500,000 to £1.5m - B2BGeneiva Chocolates
Best All Round Catalogue Business, Turnover £1.5m to £5m - B2BStocksigns
Best All Round Catalogue Business, Turnover £1.5m to £5m - ConsumerHealthy Direct
Best All Round Catalogue Business, Turnover £5m - £10m - ConsumerChocExpress
Best All Round Catalogue Business, Turnover £5m - £10m - B2B

Lyco Direct

Best All Round Catalogue Business, Turnover £10m - £25m - ConsumerScotts of Stow
Best All Round Catalogue Business, Turnover £10m - £25m - B2BSeton
Best All Round Catalogue Business, Turnover £25m - £50m - ConsumerCharles Tyrwhitt
Best All Round Catalogue Business, Turnover £25m - £50m - B2BBlack Box
Best All Round Catalogue Business, Turnover £50m+ - B2BScrewfix Direct
Best All Round Catalogue Business, Turnover £50m+ - ConsumerDirect Wines
Best Transactional Webste, Sales up to £1.5m - ConsumerDolls House Emporium
Best Transactional Webste, Sales up to £1.5m - B2BSeton
Best Transactional Webste, Sales of £1.5m+ - B2BScrewfix Direct
Best Transactional Webste, Sales of £1.5m+ - ConsumerFigleaves.com
Best Spin Off Catalogue - B2BBlack Box
Best Spin Off Catalogue - ConsumerJoJo Family House
Best Charity/Good Cause Related CatalogueRNLI
Best Start-Up ConsumerWigwamKids
Best Multi-Channel Business - ConsumerCharles Tyrwhitt
Best Multi-Channel Business - B2BRS Components
Best Retail Development from the Home Shopping SectorCharles Tyrwhitt
Best International Performance from a British Catalogue BusinessCharles Tyrwhitt
Outstanding Customer Service - B2BScrewfix Direct
Outstanding Customer Service - ConsumerDolls House Emporium & Liz Earle (joint winners)
Best Catalogue Makeover - ConsumerKiddycare
Best Catalogue Makeover - B2BLow Energy World
Best of 2002 OverallCharles Tyrwhitt
Lifetime Achievement AwardJim Martin, N Brown Plc

2001

dig-it

Geneiva Chocolates

Russ Andrews

Lyco Direct

Wealth of Nations

Aid-Pack

Great Little Trading Co & Jo Jo Maman Bébé

Seton

Ocean Home Shopping

Black Box

Direct Wines

RS Components

dig-it Online

Screwfix Direct

Ocean Outdoor

Bearing Gifts World Wildlife Fund

Brightminds

RS Components

Charles Tyrwhitt

Scotts of Stow

Simon Jersey

The White Company

Dolls House Emporium


2000

Best All Round Catalogue Business, Sales up to £500,000 - ConsumerThe Garden Shop
Best All Round Catalogue Business, Sales from £500,000 to £1.5m - ConsumerManners Mail Order & Oka Direct (joint winners)
Best All Round Catalogue Business, Sales from £500,000 to £1.5m - B2BSaville Audio Visual
Best All Round Catalogue Business, Turnover £1.5m to £5m - B2BNew Pig
Best All Round Catalogue Business, Turnover £1.5m to £5m - ConsumerTraditional Garden Company & Artroom (joint winners)
Best All Round Catalogue Business, Turnover £5m - £10m - ConsumerThe White Company & Ocean (joint winners)
Best All Round Catalogue Business, Turnover £5m - £10m - B2BLyco Direct
Best All Round Catalogue Business, Turnover £10m - £25m - ConsumerScotts of Stow
Best All Round Catalogue Business, Turnover £10m - £25m - B2BSeton
Best Transactional Website - ConsumerDirect Wines
Best Transactional Website - B2BDigital Vision


Best Spin Off Catalogue - B2BLyco Direct
Best Spin Off Catalogue - ConsumerExpert Verdict
Best Charity/Good Cause Related CatalogueRNLI (Sales) & Oxfam Fair Trade (joint winners)
Best Start-Up ConsumerWWF (Bearing Gifts) & Naturally Close (joint winners)
Best Off the Page/Two Stage Mail Order Business - ConsumerDirect Wines
Best Off the Page/Two Stage Mail Order Business - B2BJewson Direct
Best Home Shopping Development from the Retail SectorThe Science Museum
Best International Performance - ConsumerCharles Tyrwhitt Shirts
Best Electronic CatalogueRS Components

1998

B2B - up to £1.5mDenny's
Consumer - up to £1.5mFishtec
B2B - £1.5 - £5mRapid Racking
Consumer - £1.5 - £5mOcean
Consumer - £5 - £10mBlooming Marvellous
B2B - £10 - £25mBlack Box
Consumer - £10 - £25mBoden
Consumer - £25m+Tesco Direct Baby & Toddler
B2B - £25m+Key Industrial
Charity/Non-ProfitRNLI
Consumer eCommerce DevelopmentThe Food Ferry
B2B eCommerce DevelopmentWrite Works/OfficeShopper
Consumer - Best Spin OffMini Boden
B2B - Best Spin OffSeton
Best Overall B2B CatalogueSeton
Best Overall Consumer CatalogueBoden
Catalogue & Mail Order Business Readers AwardNigel Swabey, Scotts of Stow