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Latest Issue: Jan/Feb 18

Recent Articles

2018 Predictions

by Vicki Cantrell Retail transformation officer, Aptos22 Dec 2017WEB & MOBILEPEOPLEViewpoint

Christmas 2027

by Ralf Ohlhausen Director, PPRO Group22 Dec 2017BRICKS & MORTARMARKET INSIGHT

Getting personal

by Karen McCormick, Chief investment officer, Beringea22 Dec 2017WEB & MOBILEMARKETINGPersonalisationAI

Gone too

by Bill LaPierre, Datamann Blog13 Dec 2017INTERNATIONALCATALOGUE & PRINT CHANNELCatalogue

Order Management Systems in 2018

by Harry Manley, Allanson Consulting Ltd28 Nov 2017IT SOLUTIONS & PLATFORMS

Communications coming full circle - are we moving back into a voice-first world?

by Craig Walker, director cloud cervices, Alcatel-Lucent27 Sep 2017CUSTOMER SERVICEAI

Are retailers really getting the most out of their Store Associates?

by Gareth Thomas , Retail business consultant, Zetes15 Sep 2017BRICKS & MORTAR

5 ways to maximise online sales

by Thomas J. Vosper, Head of Retail Operations, Pricesearcher15 Sep 2017WEB & MOBILEeCommerce Channel

Extracting real value from CRM

by David Brennan, Customer Success Team Manager, EMEA, Maximizer Software18 Aug 2017CRM LOYALTY, RETENTIONSmall Business (SME)