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Latest Issue: Nov/Dec 17

Recent Articles

Communications coming full circle - are we moving back into a voice-first world?

by Craig Walker, director cloud cervices, Alcatel-Lucent27 Sep 2017CUSTOMER SERVICEAI

Are retailers really getting the most out of their Store Associates?

by Gareth Thomas , Retail business consultant, Zetes15 Sep 2017BRICKS & MORTAR

5 ways to maximise online sales

by Thomas J. Vosper, Head of Retail Operations, Pricesearcher15 Sep 2017WEB & MOBILEeCommerce Channel

Extracting real value from CRM

by David Brennan, Customer Success Team Manager, EMEA, Maximizer Software18 Aug 2017CRM LOYALTY, RETENTIONSmall Business (SME)

Creepy or Cool?

by Direct Commerce Magazine18 Aug 2017WEB & MOBILEBRICKS & MORTARMARKET INSIGHT

5 Ways To Maximise Online Sales

by Thomas J. Vosper, Head of Retail Operations, Pricesearcher01 Aug 2017WEB & MOBILEAffliliate, Affinity & Performance

Adapting to a mobile world to avoid failure

by Simon Brennan, VP Sales, Engage Hub21 Jul 2017WEB & MOBILEMobile Commerce

Brands risk ‘large’ backlash with bad product information

by Scott Hanson, Senior Solutions Specialist at Pimberly05 Jul 2017WEB & MOBILEPEOPLEViewpoint

Robotics and the click-to-ship revolution

by Simon Cooper, Business Solutions Sales Director, Dematic Northern Europe04 Jul 2017FULFILMENT & DELIVERY Warehouse & Operations

As Generation Z hits the store, are retailers ready?

by Georgia Leybourne, International Marketing Director, Manhattan Associates28 Jun 2017PEOPLEViewpointMULTICHANNEL, OMNICHANNEL BRICKS & MORTAR

Our future aligns with sports teams

by Kevin Hillstrom, President, MineThatData01 Jun 2017WEB & MOBILECATALOGUE & PRINT CHANNEL

What is true personalisation?

by Elliott Clayton, VP of Media UK, Conversant01 Jun 2017MARKETINGPersonalisation

How can retailers remain personal in an age of privacy?

by Scott Logie, Customer Engagement Director, REaD Group01 Jun 2017Data LegislationLEGAL/LEGISLATION